Shipping Policy
Last Updated: June 2026
At Rexokart, we are committed to delivering your industrial equipment safely, on time, and in perfect condition. Please read our shipping policy carefully before placing your order.
1. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.
You will receive an order confirmation email as soon as your order is placed, followed by a shipping confirmation email with your tracking details once your order is dispatched.
2. Shipping Coverage
We ship pan-India to all major cities, towns, and serviceable PIN codes. Delivery availability is subject to serviceability by our logistics partners at your location.
For remote or non-serviceable areas, our team will contact you directly to arrange an alternate delivery method or issue a full refund.
3. Shipping Partners
We work with trusted third-party logistics aggregators to ensure reliable and timely delivery across India. Our shipping partners may include services such as Delhivery, Bluedart, Ekart, DTDC, and others, depending on your location and order size.
The choice of courier partner is at Rexokart’s discretion and is selected to ensure the best delivery experience for your PIN code.
4. Estimated Delivery Time
| Location | Estimated Delivery Time |
|---|---|
| Mumbai & Pune | 1–3 Business Days |
| Major Metro Cities | 3–5 Business Days |
| Tier 2 & Tier 3 Cities | 5–7 Business Days |
| Remote Areas | 7–10 Business Days |
Delivery timelines are estimates and may vary due to factors beyond our control such as weather conditions, public holidays, or courier delays.
5. Shipping Charges
- Mumbai & Pune: Free shipping on all orders
- Rest of India: A flat shipping charge will be applicable at checkout based on your location and order weight
- Shipping charges, if any, are displayed clearly before payment — no hidden fees
6. Prepaid Orders Only
We currently accept prepaid orders only for deliveries outside Mumbai and Pune. All transactions are processed securely through our payment gateway.
Cash on Delivery (COD) is available exclusively for orders within Mumbai and Pune.
7. Order Tracking
Once your order is shipped, you will receive a tracking number and courier partner details via email and/or SMS. You can use this to track your order directly on the courier partner’s website.
For any tracking assistance, feel free to reach out to us at orders@rexokart.com
8. Damaged or Lost Shipments
We take utmost care in packaging all products securely. However, if your order arrives damaged:
- Take photos/videos of the damaged package immediately upon receipt
- Do not dispose of the original packaging
- Contact us within 48 hours of delivery at hello@rexokart.com
- We will arrange a replacement or refund after verification
In case of a lost shipment, please contact us and we will coordinate with the courier partner to resolve it within 5–7 business days.
9. Bulk & Large Orders
For bulk orders or heavy equipment requiring special freight arrangements, our team will contact you within 24 hours of order placement to confirm delivery logistics, timeline, and any additional freight charges applicable.
10. Contact Us
For any shipping related queries, reach out to us:
- 📧 Email: hello@rexokart.com
- 🌐 Website: www.rexokart.com
- ⏰ Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Rexokart is a brand of REXO. We reserve the right to update this shipping policy at any time. Changes will be reflected on this page with an updated date.