Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it — unused, unworn, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
To start a return, please contact us at admin@rexokart.com. Returns must be sent to the following address:
Rexo, A/2, 74, Shah Nahar Ind. Est. Dhanraj Mill Compound, Lower Parel West Mumbai-400013.
If your return is accepted, we’ll send you a return shipping label along with detailed instructions on how and where to send your package.
⚠️ Items sent back to us without first requesting a return will not be accepted.
Please note: If your country of residence is outside India, return shipping may take longer than expected.
For any return-related questions, you can always reach us at admin@rexokart.com.
Damages and Issues
We take pride in the quality of our products, but if you notice any issue with your order, please inspect it upon delivery and contact us right away if:
- The item is damaged
- You’ve received the wrong product
- The item has a manufacturing defect
This way, we can quickly evaluate the issue and make things right for you.
Please note that custom-built trolleys or modified products cannot be returned. Also, items purchased during clearance sales or with special discounts are non-returnable.
If you have any questions or concerns about your specific order, we’re always here to help—just reach out to us at admin@rexokart.com
Warranty & Guarantee
At Rexo, we stand by the durability and reliability of our products. Every trolley and caster wheel you purchase from us is backed by our quality commitment.
- Standard Warranty: All products come with a 6-month warranty against manufacturing defects.
- Coverage: This includes issues such as faulty wheels, frame welding defects, or material failures under normal usage conditions.
- Exclusions: The warranty does not cover damages caused by misuse, overloading beyond the specified capacity, normal wear and tear, or modifications made by the customer.
If you experience a problem covered under warranty, simply contact us at admin@rexokart.com with your proof of purchase and product details. Our team will guide you through repair, replacement, or other solutions.
We believe in building trust through quality—our goal is to ensure that every Rexo product you buy serves you reliably for years to come.
Exchanges
The fastest way to ensure you receive the item you want is to return the product you currently have. Once your return is accepted, you can place a separate order for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at admin@rexokart.com